FamilyTreeDNA processes paid tests and kits transitioning to our laboratory in weekly batches. Batches close on end of business day on each Wednesday and are numbered sequentially. Lab processing begins the next business day after a batch closes. This means that the batch date listed on the kit is the date the sample is delivered to the lab to begin testing.
Samples in the weekly batch are assigned to different lab queues based on test type. Each test type requires different lab procedures, and this means that the turn-around-time for results varies from one test type to the other. Each lab queue is subject to change due to lab volume as well. This means that the batch number is not a good indication for an expected time frame.
For example, a person who ordered a Family Finder test and a person who ordered a Big Y-700 may share the same batch number, but the results for the Family Finder will be returned sooner, as that queue tends to be shorter.
Click here to learn more about our testing times.
Test Batches on Existing Samples
If you have tested with us previously and you order another test or an upgrade on the same DNA sample (the same kit), the lab will run the test on the existing DNA sample. In the event that an additional sample is required, customer service will contact you and arrange for a new collection kit to be mailed at no charge.
Tests are assigned a batch number the week they are ordered and paid for. In the event an additional DNA sample is required to perform the test(s), the batch number will not accurately reflect the date the test began if we are awaiting a fresh sample.
Note: For security reasons our AI assistant Chatbot is unable to access specific account information. For questions regarding batch delays or results, please contact customer service.