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Contact Information Tab

The information provided on this tab is used for contact purposes and for your profile. If you do not provide any contact information, FamilyTreeDNA will not be able to reach you or assist you in accessing your account, which may affect test processing.

If you have opted in to matching, your genetic matches will be able to see your Match Profile. To opt in to matching or to edit which matches are able to view your Match Profile, go to your Privacy & Sharing page. 

Contact Information Overview 

The Contact Information tab contains the following fields:

  • Prefix - Prefix of your name. For example, Miss or Mr.
  • First Name - (Required) Your first or given name.
  • Middle Name - Your middle name.*
  • Last Name - (Required) Your surname or family name.*
  • Suffix - Suffix of your name if you have one. For example, Sr., Jr., etc.
  • Address Line 1 - (Required) Your street address.
  • Address Line 2 - Secondary address information. For example, apartment number, suite, etc.
  • City - (Required) City or town in which you currently live.
  • State - If you live in the US, this is the state in which you live.
  • Province or Other - Province or area in which you live.
  • Zip Code - If you live in the US, this is your postal ZIP code.
  • Country - (Required) Country in which you live.
  • Phone - Current phone number.
  • Fax - Fax number.
  • Email Address - (One email address required) These are the email addresses on your account. If you have more than one, click the check box next to the one you want to set as your primary email address. This email will be displayed with your contact information for your matches to see. Additionally, match notifications etc. will be sent to this address.
  • Personal Story - You can enter a brief personal story to share with your matches.

*Note: For genealogical purposes, it is important for you to include your family name (e.g., maiden name). Please add this name instead of your middle name in the Middle Name field, or include it in the Last Name field. 

Adding/Updating Contact Information

To add/update your contact information:

  1. Access your Account Information page.
  2. At the top of the page, click Contact Information. The Contact Information tab is displayed.
  3. Update your contact information as needed.
  4. In the lower-left corner, click Save

Adding/Updating Mailing Address

To add/update your mailing address:

  1. Access your Account Information page.
  2. At the top of the page, click Contact Information.  The Contact Information tab is displayed.
  3. Update your mailing address as needed.
  4. In the lower-left corner, click Save

Adding/Updating Email Address

To add/update your primary email address:

  1. Access your Account Information page.
  2. At the top of the page, click Contact Information.  The Contact Information tab is displayed.
  3. In the Email Address field with your current email, update the email address as necessary.
  4. In the lower-left corner, click Save.

Important: If you have more than one email address entered for your information, make sure to select the check box to the left of the email address that you want to use as your primary email. 

Uploading a Profile Picture

To upload a profile picture:

  1. Access your Account Information page.
  2. At the top of the page, click Contact Information.  The Contact Information page is displayed.
  3. To the right of the name fields, click the Upload button, and follow the instructions on the page.
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