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  1. Help | FamilyTreeDNA
  2. Your Account & Settings
  3. Signing in & out

Sign in Issues

The following are brief descriptions of the common terms used in this topic:

  • Kit Number - The kit number for the account that you want to access.
  • GAP Username - Only used by Group Project Administrators. This is the username that Group Administrators use to sign in to their Group Project(s).
  • Email Address - Primary email address associated with your kit or Group Project.

Trouble Signing In

When you first order a DNA test kit, the kit number and password assigned to it is sent to the primary email address listed on the account. If you order more than one test at a time, you may see that all of the passwords were emailed at once. If you cannot find this email, or have trouble with the password it was assigned, you can easily reset your password. You also have the option to change your password at any time in your Account Settings.

Forgot your password? 

If you forgot your password:

  1. In the upper-right corner of the FamilyTreeDNA homepage, click Sign In. You are directed to the Sign In page. 
    Forgot PW 1 w lines.png
  2. On the Sign In page, below the orange Sign In button, click the Forgot your password link. You are directed to the Forgotten Password page.
    Forgot PW 2 w lines.png
  3. In Kit No. or GAP Username field, enter your kit number or your Group Administrator user name.
  4. In the Email Address field, enter the primary email address associated with your account.
    Important: The email address must be the primary email associated with the account to receive the reset email.
  5. Click the orange Send button. An email containing a reset password link will be sent to the primary email address you entered.
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Forgot your kit number or GAP username?

If you forgot your kit number or username:

  1. In the upper-right corner of the FamilyTreeDNA homepage, click Sign In. You are directed to the Sign In page. 
    Forgot Username 1 w lines.png
  2. On the Sign In page, below the orange Sign In button, click the Forgot your Kit Number or GAP Username link. You are directed to the Recover Your Kit Number or GAP Username page.
    Forgot Username 2 w lines.png
  3. Enter the primary email address associated with your account in the Email Address field.
    Important: The email address must be the primary email associated with the account to receive the recovery email.
  4. Click the orange Send button. A recovery email will be sent to your primary email address. 

NOTE: For security reasons, Customer Service agents are not able to manually reset your password for you, but they are more than happy to send you an email to reset your password and assist you in sign in issues.

 

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