Sign in Issues

The following are brief descriptions of the common terms used in this topic:

• Kit Number - The kit number for the account that you want to access.
• GAP Username - Only used by Group Project Administrators. This is the username that Group Administrators use to sign in to their Group Project(s).
• Email Address - Primary email address associated with your kit or Group Project.

Forgot your password? 

If you forgot your password:

1. In the upper-right corner of the FamilyTreeDNA homepage, click Sign In. You are directed to the Sign In page. 
2. On the Sign In page, below the orange Sign In button, click the Forgot your password link. You are directed to the Forgotten Password page
3. In Kit No. or GAP Username field, enter your kit number or your Group Administrator user name.
4. In the Email Address field, enter the primary email address associated with your account.
   Important: The email address must be the primary email associated with the account to receive the reset email.
5. Click the orange Send button. An email containing a reset password link will be sent to the primary email address you entered.

Forgot your kit number or GAP username?

If you forgot your kit number or username:

1. In the upper-right corner of the FamilyTreeDNA homepage, click Sign In. You are directed to the Sign In page. 
2. On the Sign In page, below the orange Sign In button, click the Forgot your Kit Number or GAP Username link. You are directed to the Recover Your Kit Number or GAP Username page.
3. Enter the primary email address associated with your account in the Email Address field.
   Important: The email address must be the primary email associated with the account to receive the recovery email.
4. Click the orange Send button. A recovery email will be sent to your primary email address.