Each test has its own processing time, measured from the batch date in your Order History. Current averages are in our Test Results Processing Times article. These are averages, not guarantees.
Why isn't my Family Finder ready yet?
Sign in and check the batch date for your test in Order History, then compare it with the current Family Finder average in Test Results Processing Times. Lab volume and sample quality can push a test past the average. If your test is past the current average, contact Customer Service so we can check your kit.
I got my Y-DNA results but not my Family Finder results. Is something wrong?
Probably not. This is about your test results, not your matches. Each test runs through its own lab process on its own schedule, so one test finishing doesn't mean the others are late. A delay in one test doesn't affect the others. Check each test's status and batch date in Order History.
I got an email that my results are complete, but I can't see everything.
Some tests post in stages, and you get an email at each stage. For example, Big Y-700 posts its Y-111 results before its SNP results, and matches can appear after the main results. Your browser may also be showing an old copy of the page, so clear your cache and cookies and sign in again.
What's my batch number, and why did someone in my batch get results first?
Your batch number and batch date are in Order History. The batch only shows when your sample was sent to the lab, not how long each test takes, so other kits in the same batch can finish before yours.
Can you check my test status for me?
Our chat assistant can't see your kit. Sign in and open Order History to see where each test is. You'll get an email when results are ready. Contact Customer Service through our Contact Us form or call +1 713-868-1438, Monday through Friday, 9 AM to 5 PM CT.