Why is my transfer not working?
There are a few primary reasons why your raw DNA data file transfer might fail:
- Unsupported File Versions/Date Ranges - We only accept specific file types and microarray chip versions based on when the test was processed. You can read about which file types we accept here.
- Existing Account Conflict - You cannot upload raw data from another company into a FamilyTreeDNA account that already has a Family Finder™ test ordered or completed, or another transfer file already uploaded.
- Incorrect File Type - Ensure you are uploading the raw data file exactly as downloaded from the provider (usually a .zip or text file) without altering the name or contents.
Why is my transfer from Ancestry or MyHeritage not working?
AncestryDNA and MyHeritage both changed the testing process they use to analyze DNA in Septermber/October 2025. The raw data currently produced after this time is not currently compatible with our system. If you are unsure what file type you have, take a look at this article.
I do not have a haplogroup
If you do not have a haplogroup after your matches and other data have completed, there may be several reasons:
- Your transfer file may not have enough Y_DNA SNPs for a haplogroup assignment.
- Your transfer data is from MyHeritage, as these tests do not contain the Y-DNA SNPs needed for us to determine a haplogroup.
- Your transfer is from an unsupported version (No SNPs Available)
- Our system reads specific Y-DNA data points (SNPs) hidden within your transferred autosomal file to predict a broad haplogroup.
- If your external test was processed on a newer or different microarray chip version that altered or omitted those specific Y-DNA markers, our algorithm will find zero compatible data points to make a prediction, leaving the haplogroup field completely blank.
- The system might still be processing.
- While basic family matching can populate quickly, the automated algorithm to predict a broad haplogroup can take up to 72 hours to fully evaluate your data and display it on your profile.
- You are a Genetic Female (For Paternal/Y-DNA Haplogroups)
- We currently only provide Y-DNA haplogroups. These are tracked strictly by the Y-chromosome (Y-DNA), which is passed down from father to son. You can read more about Y-DNA here.
It has been more than 72 hours and I do not have my transfer results
When you perform an Autosomal Transfer, your initial upload is typically handled quickly. However, if you are looking for specific unlocked features or experiencing a longer delay, keep the following in mind:
- 72-Hour Window for Unlocks - While the basic transfer and a portion of matches can load sooner, an Autosomal Transfer Unlock (which unlocks full matching, matrix features, and ethnicity breakdowns) can take up to 72 hours to fully process through the system without any lab intervention.
- High Volume or Batch Processing - Results and match lists populate after being sorted into standard processing batches. If it has been slightly longer than 72 hours, the system may simply be processing a higher volume of transfers.
- When to reach out - If your file was successfully uploaded but your dashboard has not updated or your purchased unlock features haven't appeared after 72 hours, the Help Center advises contacting FamilyTreeDNA Customer Service directly so they can manually verify and push the transfer through.