The FamilyTreeDNA lab is based in the United States, and international shipments may be subject to fees levied by your country's government. These fees are separate from the cost of the test collection kits, genetic testing, or shipping charges included in your order at checkout. We comply with all applicable export regulations in our own country, but we are not involved in the collection of fees on behalf of foreign governments.
When considering placing an order with an international destination address, it is important to understand your own country's regulations. We know you are excited to begin your journey of discovery, and that unexpected fees can be frustrating, so let's take a moment to explain what to prepare for when placing an international order.
Why do I have to pay these fees?
VAT, customs duties, and other import/export fees are mandated and regulated solely by the government of the country where the kit is being sent. These are laws and policies enacted by your local authorities, not by us. These fees are typically collected by your country's customs authorities or postal/courier services acting on their behalf. FamilyTreeDNA does not receive these funds. We are simply the seller of the goods being imported.
What is Value Added Tax (VAT)?
VAT is a consumption tax applied to the value of goods and services at each stage of production or distribution, ultimately paid by the end consumer. Think of it as a general sales tax that your government applies to most goods and services within your country. When you import goods, your government may apply VAT to the value of those goods.
How These Fees Might Affect Your Order
When your order arrives in your country, it will likely go through customs clearance. At this stage, your local customs authorities will assess any applicable VAT, duties, and other fees based on the declared value of the goods, their origin, and your country's import regulations.
You will typically be contacted by the shipping carrier (e.g., postal service, courier company) to pay these fees before your package can be delivered. Failure to pay these charges may result in delays, the return of your package to us, or even its disposal by customs authorities.
What You Can Do
While we cannot control these fees, we want to help you be informed:
-
Research Your Country's Import Regulations: We strongly recommend that you familiarize yourself with your country's specific import tax and customs regulations before placing an international order. You can usually find this information on your government's official customs or tax website.
-
Be Aware of Potential Costs: Factor in the potential cost of VAT and import fees when budgeting for your international purchase.
-
Contact Your Local Authorities: If you have specific questions about how VAT or import fees are calculated or applied in your country, the best resource is your local customs office or tax authority. They can provide the most accurate and up-to-date information.
-
Check Shipping Carrier Information: Some shipping carriers may provide estimates of potential import fees, although these are often just estimates and the actual charges may vary.