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Customer Service

FamilyTreeDNA’s Customer Service Representatives are happy to answer any questions that you may have. Please submit a request for assistance using our Contact Us Form so that an agent can prepare an appropriate, researched response.

Most emails receive a response in 24-48 hours; however, more complicated issues may take longer. Please note that emails from our team may automatically route to your spam folder so please check there periodically if you haven’t received a response. 

We strive to answer contact form requests with as complete an answer as we can give. Please be aware that if you send multiple messages about the same issue or re-reply to your original email before we respond, your messages will get pushed to the back of our queue as they are treated as newer messages.

You can also call Customer Service Monday through Friday from 9 AM—5 PM CT at 713-868-1438. 


You can chat with Customer Service Monday through Friday from 9 AM—5 PM CT and Saturday from 9 AM—4 PM CT. 

To chat with us:

  1. Click here to go to our Contact page. 
  2. In the lower left corner of the Contact page, click the chat box.


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