Flexible shipping options are part of why FamilyTreeDNA has a global database. We offer many options to both our domestic and international customers.
Standard Domestic Shipping
For domestic orders, FamilyTreeDNA uses DHL eCommerce shipping. Transit time is usually between 5–7 business days. However, depending on your location, it may be as many as 10 business days.
The combined shipping and handling charges for standard domestic shipping (within the continental United States) orders are as follows:
- Single kit (first kit) – $9.95 USD
- Additional Kit – $4.95 USD (per additional kit) A kit is considered to be an “additional kit” when the kit is purchased in addition to the “first kit” in the same order.
Example: If you order three kits with standard shipping, the shipping and handling cost is $19.85 ($9.95 + $4.95 + $4.95 = $19.85).
Important: Due to the high volume of orders during sales and holiday seasons, shipping times may be longer than normal as a result of internal delays and delays with DHL. Please select expedited shipping (contiguous US orders only) or request next-day shipping if you need an order delivered prior to a holiday. Note that additional charges apply for expedited and next-day shipping. You can select Expedited shipping directly on your shopping cart (option is located under the Billing Address section). To request next-day shipping, contact Customer Support at (713) 868-1438 Monday thru Friday from 9 AM to 5 PM CT.
Expedited Shipping
FamilyTreeDNA only offers expedited shipping (2–3 days) within the contiguous United States via FedEx.
You can select Expedited shipping directly on your shopping cart. The option is located under the Billing Address in the Shipping Options section.
Expedited Shipping Cost
The combined shipping and handling charges for expedited domestic shipping orders within the contiguous United States are as follows:
- Single kit (first kit) – $19.95 USD
- Additional Kit – $4.95 USD (per additional kit) A kit is considered to be an “additional kit” when the kit is purchased in addition to the “first kit” in the same order.
Example: If you order three kits with expedited domestic shipping, the shipping and handling cost is $29.85 ($19.95 + $4.95 + $4.95 = $29.85).
Next Day Shipping
Once you have placed your order, you may request that it be shipped to you by Federal Express. For domestic orders, next-day shipping is $35 USD within the continental United States. Saturday delivery is $40.
To upgrade shipping, please call Customer Service at (713) 868-1438 Monday thru Friday from 9 AM to 5 PM CT, and make sure to have your kit number available.
Important: As the shipping and handling fee covers the costs of materials and labor, expedited shipping fees are in addition to the standard $9.95 shipping and handling fee.
Note: Your kit number is included in the email that we sent to you after you placed your order online.
Domestic Return Shipping
Return shipment is included for all US customers and customers of the US territories.