If you encounter an error or bug on the website, screenshots of the website as you see it when the problem occurred are often the best resource for our Customer Support team to identify the exact problem. If possible, it is also important to record the process using Developer Tools, which is not nearly as complicated as it might sound.
Taking a Screenshot on Windows
Windows provides several ways to capture your screen. You can use these methods to save an image of your entire display or just a small piece of it.
- Snipping Tool Shortcut - Press the Windows logo key + Shift + S
- The screen will dim, and you can use your mouse to draw a box around the area you want to capture
- The image saves to your clipboard, and a notification allows you to save it as a file.
- Print Screen Key - Press the PrtSc key on your keyboard
- This action copies the entire screen to your clipboard. You can then paste it into an email or a document.
- Automatic Save - Press the Windows logo key + PrtSc
- The screen will dim for a moment, and Windows automatically saves the file to a folder named Screenshots inside your Pictures library.
Taking a Screenshot on macOS
Apple computers offer built-in shortcuts that allow you to capture the entire screen or just a specific window. Use these commands to create your visual evidence.
- Capture the Entire Screen - Press Shift + Command + 3. This action takes a picture of everything on your display and saves it as a file on your desktop.
- Capture a Selected Portion - Press Shift + Command + 4. Your pointer changes to a crosshair. Click and drag to select the area you wish to capture. Release the mouse button to save the image to your desktop.
- Capture a Specific Window - Press Shift + Command + 4 and then press the Space bar. Your pointer changes to a camera icon. Click on the window you want to photograph to save it.
- The Screenshot Toolbar: Press Shift + Command + 5. This command opens a small menu at the bottom of the screen with options to record video or take still photos.
Taking a Screenshot on iOS (iPhone or iPad)
Capturing your screen on an iPhone or iPad is quick and easy. The method depends on which model you own.
For Devices Without a Home Button
- Press the Side button and the Volume Up button at the same time
- Release both buttons quickly
- Tap the thumbnail in the corner
- Edit the image or swipe it away to save it to your Photos app automatically
For Devices With a Home Button
- Press the Top button (or Side button) and the Home button at the same time
- Release both buttons quickly
- The screen flashes white, and the device saves the image to your Photos app
Taking a Screenshot on Android
- Press the Power and Volume Down buttons at the same time
If this action does not work:
- Press and hold the Power button for a few seconds
NOTE: Select Screenshot from the menu if the button combination does not work.