We're excited to introduce our new AI virtual chat assistant (Chatbot), available around the clock to provide you with instant support! Whether you have a quick question or need general information, our chatbot is here to help 24 hours a day, 7 days a week.
How Our Chatbot Can Help
Our chatbot is trained to access a wealth of information directly from our Help Center and Blog. This means it can readily answer many of your general knowledge questions about our services, processes, and offerings. Feel free to ask it about topics covered in our support articles and blog posts.
Important Limitations
While our chatbot is a powerful tool for general inquiries, it's important to understand its limitations. It cannot access sensitive or personal information, including:
- Specific account details
- The status of lab tests
- Shipping details for your orders
- Any other personally identifiable information
Please do not share any personal or confidential information with the chatbot.
We Appreciate Your Patience
Our chatbot is still relatively new and continuously learning. We appreciate your patience as it evolves and becomes even better at answering your questions. If it doesn't provide the exact answer you're looking for initially, please try rephrasing your question or using different keywords. Your interactions help it learn and improve!
Need More Help? Contact Our Live Agents or Email Us
While our chatbot offers 24/7 support for general inquiries, we understand that some issues require personalized assistance.
- Live Agents - Our dedicated team of live agents is available to assist you between 9:00 AM to 5:00 PM Central Standard Time (CST) Monday through Friday. If the chatbot cannot answer your question, it will seamlessly direct you to a live agent during these hours.
- Email Support - For inquiries outside of our live agent hours, or for issues that don't require immediate attention, you can always reach us via email at [Insert Your Support Email Address Here]. We strive to respond to all email inquiries as promptly as possible.
We hope our new chatbot enhances your support experience, providing you with quick answers whenever you need them. Thank you for your understanding as we continue to improve our services!